Your satisfaction is important to us. If you’re not happy with your purchase, here’s how returns and refunds work:

A. Return Eligibility:

• Return request must be made within 7 days of receiving the product.
• Item must be : Unused and unwashed, In its original packaging with all tags intact
• Items not eligible for return: Customized or personalized items, Discounted/sale items, Gift cards or promotional vouchers

B. Damaged/Wrong Item:

• Must be reported within 48 hours of delivery.
• Provide photos of the damaged or incorrect item via email or WhatsApp.

C. Return Process:

• Email us at turn@preciousstores.com with your order number and reason.
  Our team will guide you through the return process.
  Once the returned product is received and verified, we will notify you of the approval status.

D. Refunds

• Refunds (if approved) will be processed within 7–10 business days to your original payment method.
• International shipping fees and COD charges are non-refundable.
• In cases of partial returns or offers, refund amounts may be adjusted accordingly.